Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 8 August 2026

Lace&Space, operated by PT USAHA PEMUDA PEMBERANI, dispatches orders from our showroom at Jl. Pantai Batu Mejan No. 12, Canggu, Bali, Indonesia.

ORDER CONFIRMATION AND PROCESSING

Orders are processed after the selected items, size, delivery address and payment have been confirmed. Our team may contact you if we need to verify stock, sizing, address details or payment information.

Orders are normally prepared within 1–2 business days. Orders placed after a courier cut-off, on a public holiday or during exceptional demand may be prepared on the next available business day. Estimated delivery times begin after dispatch, not at the time the order is placed.

DELIVERY ACROSS INDONESIA

We deliver to Jakarta, Surabaya, Bandung, Medan, Makassar, Semarang, Yogyakarta and other destinations across Indonesia.

Estimated delivery after dispatch is generally 2–7 business days, depending on the destination, courier service and local conditions. Remote destinations may take longer. The available service, estimated timing and shipping charge are shown at checkout or confirmed with you before payment when an order is assisted through WhatsApp.

SAME-DAY DELIVERY IN BALI

Same-day delivery may be available in Bali for in-stock items, subject to the order confirmation time, courier availability and delivery address. Availability, timing and cost are confirmed before dispatch. Same-day service is not guaranteed until confirmed by our team.

SHOWROOM PICKUP

Pickup from our Canggu showroom is available after confirmation. Please wait until our team confirms that your order is ready. The showroom is open daily from 10:00 to 21:00 WITA (Bali time).

INTERNATIONAL SHIPPING

International shipping is available to selected destinations. Estimated delivery is generally 7–21 business days after dispatch, depending on the destination and carrier.

Import duties, taxes, customs fees and local charges are not included unless expressly stated at checkout. The recipient is responsible for any such charges and for complying with destination-country requirements. Customs processing may cause delays outside our control.

SHIPPING CHARGES

Shipping charges depend on destination, parcel size, service level and courier. The final charge is displayed at checkout or clearly confirmed before payment. We do not add undisclosed delivery charges after payment.

TRACKING AND DELIVERY

Where tracking is available, the tracking reference is sent to the email address or WhatsApp number provided with the order. Customers are responsible for providing a complete and accurate recipient name, address and telephone number.

Please check the parcel promptly on delivery. If the packaging or item appears damaged, photograph it before use and contact us within 48 hours. For an incorrect, damaged or defective item, our Return, Exchange and Cancellation Policy applies.

DELAYS, FAILED DELIVERY AND LOST PARCELS

Delivery estimates are not guarantees. Weather, public holidays, courier operations, customs, incorrect address information and events outside our reasonable control can cause delays.

If a parcel cannot be delivered because the address or contact details supplied were incorrect, or because the recipient was unavailable, additional delivery costs may apply. If tracking shows an unusual delay or loss, contact us so we can raise an enquiry with the courier.

CONTACT

Lace&Space / PT USAHA PEMUDA PEMBERANI
Jl. Pantai Batu Mejan No. 12, Canggu, Kabupaten Badung, Bali 80351, Indonesia
Email: care@laceandspace.com
WhatsApp: +62 813-3834-353
Opening hours: daily, 10:00–21:00 WITA (Bali time)