Refund policy

RETURN, EXCHANGE AND CANCELLATION POLICY

Last updated: 8 August 2026

Lace&Space is a lingerie showroom and online store operated by PT USAHA PEMUDA PEMBERANI. These rules apply to purchases made through laceandspace.com, our Canggu showroom, WhatsApp-assisted orders and other authorised Lace&Space sales channels.

FINAL SALE FOR INTIMATE ITEMS

For hygiene and safety reasons, lingerie and intimate products are final sale and cannot be returned or exchanged because of a change of mind, an incorrect size selection or personal preference. This includes bras, panties, bodysuits, corsets, suspender and garter belts, hosiery, stockings, tights, adhesive products, accessories intended to be worn next to the body, and sets containing any of these items.

Please review product information carefully and contact our stylist before ordering if you would like help with sizing or fit. Sizing can vary between designers.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Nothing in this policy limits rights that cannot lawfully be excluded. If an item arrives damaged, has a manufacturing defect, or is different from the item ordered, please contact us within 48 hours of delivery at care@laceandspace.com or WhatsApp +62 813-3834-353.

Please provide your name, order number, clear photographs of the item and packaging, and a brief description of the issue. Keep the item unworn, unwashed, with all original tags, hygiene seals and packaging attached. After review, we may offer a replacement, repair, store credit or refund, as appropriate and subject to applicable law. Do not send an item back without written return instructions from us.

ORDER CANCELLATIONS

To request a cancellation, contact us as soon as possible. An order can be cancelled only before it has been packed or dispatched. Once an order has been dispatched, it cannot be cancelled and the final-sale rules above apply.

If an item becomes unavailable after payment, we will contact you and offer an alternative, store credit or a refund.

REFUNDS

Approved refunds are sent to the original payment method whenever supported. Xendit or another payment provider processes the payment route, but Lace&Space remains responsible for reviewing the order and approving any refund.

After we process an approved refund, the time for funds to appear depends on the bank, card issuer, e-wallet or other payment channel. This can take up to 14 business days or longer in limited cases outside our control. Shipping charges are not refundable unless the order was incorrect, damaged, defective or not fulfilled.

Duplicate or incorrect charges should be reported promptly with the payment reference so we can investigate them.

SALE ITEMS, PROMOTIONS AND GIFT CARDS

Sale items, archive-sale items, promotional items and gift cards are final sale, except where an item is damaged, defective or incorrect, or where applicable law requires otherwise.

RETURN SHIPPING

Where we approve a return for a damaged, defective or incorrect item, we will provide return instructions. Reasonable return shipping costs approved by us will be covered or reimbursed. Unauthorised parcels may be refused.

CONTACT

Lace&Space / PT USAHA PEMUDA PEMBERANI
Jl. Pantai Batu Mejan No. 12, Canggu, Kabupaten Badung, Bali 80351, Indonesia
Email: care@laceandspace.com
WhatsApp: +62 813-3834-353
Opening hours: daily, 10:00–21:00 WITA (Bali time)